Patient Rights & Consumer Information
Clarity Counseling Consultation and Wellness, LLC
Last Updated: December 30, 2025
At Clarity Counseling, we believe transparency and client empowerment are essential to quality mental health care. This page outlines your rights regarding access to records, professional oversight, and consumer concerns.
This notice is provided in accordance with HIPAA, Texas House Bill 4224 (89th Regular Session), and Section 181.105 of the Texas Health and Safety Code.
Access to Your Medical Records
You have the right to request a copy of your mental health or clinical records for personal use or to authorize their release to another provider or entity.
Current Clients
Please submit requests through your secure client portal.
Former Clients
If you no longer have portal access, contact our office by email or phone and include:
Full legal name
Date of birth
Description of the records requested
Identity verification may be required.
Response Time
Requests are typically acknowledged within 24 business hours
Records are processed as promptly as possible and no later than 15 business days after receipt
If the office is closed for holidays or scheduled time off, response timelines will be communicated via auto-reply
Limitations on Access
In certain situations, the law may limit what records can be released, or disclosure may not be clinically appropriate. If a request cannot be fulfilled, you will receive written notice and, when possible, an alternative such as a summary of care.
Fees
A reasonable administrative fee (up to $25) may apply for requests involving extensive documentation.
Professional Licensing & Oversight
If you have questions or concerns about a provider’s licensure or professional conduct, you may contact the appropriate regulatory authority.
Texas Behavioral Health Executive Council (BHEC)
Address: 1801 Congress Ave., Ste. 7.300, Austin, TX 78701
Phone: (512) 305-7700
Complaints Hotline: (800) 821-3205
Complaints may be submitted through the BHEC website by selecting the relevant professional category (e.g., Professional Counseling).
Provider License Information
Texas: Licensed Professional Counselor (LPC)
License # of your provider.
Privacy Notice
Submitting a complaint to a regulatory agency may limit confidentiality, as information may be shared during the investigation process. For details, contact the agency directly.
Consumer Complaints
If you have concerns related to business practices rather than clinical care, you may file a consumer complaint with the Texas Office of the Attorney General – Consumer Protection Division through their online portal.
This process does not address concerns related to professional licensure or clinical conduct.
Accessibility & Availability
This Patient Rights Notice is publicly available on our website and may be provided upon written request.
Clarity Counseling is committed to accessibility. If you experience difficulty accessing this information, please contact our office for assistance.
Contact Information
For questions or support related to your rights:
Cristal M. Acosta, LPC-S
Owner & Clinical Supervisor
Clarity Counseling Consultation and Wellness, LLC
Email: info@clarityelpaso.com
Phone: 915-201-0244
We strive to respond to all inquiries within 24 business hours, excluding holidays and scheduled closures.
