Our waitlist can sometimes be up to 6-8 weeks long. Please call our office at 915-201-0244 to ask about the length of the waitlist or to be placed on it.

Why Our Waitlist Is Worth the Wait

We know reaching out for therapy often comes at an important moment, and waiting can feel difficult. At Clarity Counseling, our waitlist exists because we are intentional about the care we provide.

Being on our waitlist means you’re waiting for thoughtful therapist matching, trauma-informed, high-quality care, and a clinician who has the capacity to truly show up for you. We limit caseloads so our therapists can offer ethical, attentive, and meaningful support—rather than rushed appointments.

We actively monitor openings and reach out as soon as space becomes available. Many clients are surprised by how quickly things move.

Healing is worth doing well. Thank you for trusting Clarity with your journey.

💛 Thank you for trusting Clarity with your healing journey.

We accept Cigna, Aetna, Tricare/TriWest, Curative, UnitedHealthcare/Optum/Oscar, and Blue Cross Blue Shield. Each therapist takes different insurances, so please inquire with your therapist about which they take. Your copayment should be verified before services begin.

Out-of-pocket costs vary from $125 to $115 per session.

Some sliding scale spots are available from $0 to $50. Please ask for details or click here to get on our low-cost waiting list.

Please call or text our office at 915-201-0244 to be placed on the waitlist or click here to speak with your provider of choice to speak with them directly about waiting times. Our waitlist can be up to 6-8 weeks long depending on which provider you want to see at Clarity.

10 and up. Some of our LPC-Associates are able to see younger children, depending on the problem. It’s best to contact us to see which therapist would best fit your needs.

YES! As of July 1, 2025, we offer in-office appointments. We still have virtual services at the moment if you want to enjoy your sessions from the comfort and privacy of your own home or another safe space.

Walk-and-talk options are available to some clients. Please ask for details.

Retreats/trainings are held at various venues around El Paso, TX. Visit our retreats page for more information.

All you need is a computer, smart phone, or tablet that connects to the Internet. You can meet with your provider somewhere comfortable and safe–like your bedroom, living room, closet, garage, etc.–and then, after your appointment ends, you can get right back to what you were doing before you logged in. It’s easy and convenient!

With a few exceptions, everything you tell your therapist is confidential.

If you are in danger of harming yourself, harming others, or if there is disclosure of abuse or neglect of a child, elderly person, or disabled person, your therapist will need to break confidentiality and notify authorities to keep you and/or others safe. Insurance companies also require a diagnosis for billing purposes, and they need some information about you in order for our practice to get reimbursed.

Apart from the above (and a few more) exceptions, confidentiality is of our utmost concern. If, for example, a family member, friend, lawyer, doctor, or spouse calls us to ask if you are in therapy, we cannot confirm or deny that information to them unless we get your written permission. We take client privacy very seriously at Clarity and will address this further at your first appointment.

The EMDR International Association has information about this therapy tool including videos and articles. You can find out more here: https://www.emdria.org/about-emdr-therapy/

The free 15-minute consultation is meant for you and your future therapist to get to know one another briefly and ensure you are a good match for each other. The therapy process is highly personal and private, and therapists and clients work together for long periods of time. It’s important that both parties feel safe with one another.

During the consultation, the therapist will ask basic questions about why you are currently seeking therapy. More in-depth questions will be asked in the first session after the consultation. You will also have the opportunity to ask questions about your therapist’s processes and approach to therapy.

If you are not a good match because of the therapist’s scope of practice, they will refer you to a more appropriate practitioner. If you feel you do not want to work with them, they can give you a list of referrals for other therapists or professionals in the community who may be able to help you.

Clarity accepts Cigna, United Optum, Oscar, Triwest/Tricare, Magellan, Aetna, and BCBS insurances. We also accept credit card/debit card and HSA card payments and provides a limited number of client slots on a sliding scale.

A Good Faith Estimate will be provided to you upon scheduling a paid service or upon request.

Cancellations for sessions: If cancellations are made within 24 hours of your session, you will be charged $20. If you do not notify the office and don’t show up for your appointment, you will be charged your full session fee.

Cancellations for trainings/retreats: A deposit for trainings is required and the training contract should be referenced for specific policies related to your cancellation situation. Retreats are non-refundable, but can be transferred to another participant. Any issues related to services should be sent to clarityccw@gmail.com.

Anywhere that you get your Podcasts! IHeartRadio, Spotify, Apple Podcasts, Stitcher, and Castbox are a few examples. Search “Through the Eyes of a Therapist” or click the eye picture at the bottom of this screen.

If you are looking for an LPC Supervisor, you must contact Cristal to:

1. Verify if she has space to take you on as an LPC Associate. (Spaces are limited.)

2. Set up a 30-minute discovery call where you will get to know Cristal and ask each other questions.

3. Once you both determine you are a good fit with each other, Cristal will guide you through the rest of the application process to become an LPC Associate.